Effective Date: 30 April 2024 Contact Email:support@malnut.com Address: 10 St Georges Terrace, Perth, WA 6000, Australia
At Malnut, we are committed to delivering your orders quickly and efficiently. Our shipping policy outlines the various shipping options, estimated delivery times, and associated costs.
1. Shipping Destinations
We currently ship to all locations within Australia. International shipping is not available at this time, but we are working towards expanding our services globally in the near future.
2. Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been dispatched. If we experience a high volume of orders, processing times may be delayed by a few additional days.
3. Shipping Rates & Delivery Times
We offer the following shipping options within Australia:
Standard Shipping: Cost: AUD $7.99 Estimated Delivery: 3-7 business days
Express Shipping: Cost: AUD $14.99 Estimated Delivery: 1-3 business days
For orders over AUD $35, we offer free standard shipping within Australia.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order online through the carrier’s website. If you have any questions regarding your shipment, feel free to contact our support team at support@malnut.com.
5. Shipping Delays
While we strive to meet all delivery estimates, certain circumstances, such as weather conditions or carrier delays, may impact shipping times. Malnut is not responsible for delays caused by events outside our control. However, we will do our best to keep you updated on any delays and provide timely solutions.
6. Undeliverable Packages
In the event that a package is returned to us due to an incorrect address provided by the customer, failed delivery attempts, or refusal of delivery, we will notify you and arrange for redelivery at your expense.
7. Missing or Lost Packages
If your package has not arrived within the estimated delivery window and the tracking information shows no movement or if your order is lost during transit, please contact us at support@malnut.com. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund, depending on the situation.
8. International Shipping
As of now, Malnut only ships within Australia. We look forward to offering international shipping soon. Please stay tuned for updates on our global shipping services.
For any further inquiries or assistance regarding our shipping policy, please reach out to us at support@malnut.com. We are here to help ensure a smooth delivery experience for all your purchases!
