At Malnut.com, we aim to provide a seamless shopping experience. If you’re not satisfied with your purchase, we’re here to help. Please review our Refund Policy below:
1. Returns
You may return your purchase within 15 days of delivery.
To be eligible for a return, the product must:
Be unused and in its original condition.
Include all original packaging, tags, and accessories.
Returns that do not meet these conditions may be refused.
2. How to Initiate a Return
To start the return process:
Email us at support@malnut.com with your order number and reason for return.
Our team will review your request and provide you with return instructions.
Ship the product back to the address provided (return shipping costs are the customer’s responsibility unless the item is defective or incorrect).
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days to your original payment method.
Please note that shipping fees are non-refundable.
4. Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (e.g., food items, flowers).
Personal hygiene products (e.g., underwear, cosmetics) if the seal is broken.
Digital products or gift cards.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at support@malnut.com within 48 hours of delivery.
Provide a photo of the damaged or incorrect product, and we will arrange for a replacement or full refund.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check with your bank or payment provider.
If you still have not received it, please contact us at support@malnut.com for assistance.
We strive to make your shopping experience risk-free. If you have any questions about our Refund Policy, please don’t hesitate to reach out to our customer support team.
